Terms and conditions

Return policy

When you place an order with us on undress.ro, you are welcome to return any item(s), provided you return them within 10 days of delivery.

OG130/2000: “The consumer has to notify in writing the right to waive the purchase without penalty and without giving any reason, within 10 days after receiving the product. Consumer has the right to cancel distance contract within 10 days without penalty and without giving any reason. The

You have the first 3 working days to send us an e-mail at contact@undress.ro with the subject “Product return  [name and order number]” and 7 more working days to return the package (delivery address will be recieved by email). You can use any door to door delivery service . This way, we make sure that the package arrives to us within 10 days. Please write down your telephone number and the delivery address the product was ordered to, as well as your bank account number where we should return the money to you. We will return your payment by bank transfer in your designated account within 10 days.

Items should be returned, unused and with all garment tags still attached. Our boxes are considered to be a part of the product and must be returned with the item(s). This is also to ensure that item(s) arrives back to us in a suitable and undamaged state. Returns that are damaged or soiled may not be accepted and may be sent back to you and/or a refund refused.

Return charges shall be your responsibility.

We do not accept packages with return payment.

When you order a made-to-measure realized product the returning of the product will become unavailable.

If we sent you a different product from the ordered one, you can return it at no additional cost. We will bear all transportation costs and will send you the requested product as soon as we receive the package.

These return policies do not affect in any way your rights set forth by the applicable law.

Colours of the products

Althought we make every effort to display the products in their original colours, we cannot guarantee that colours on the website will be true to life. This depends partly on the color settings of your computer and monitor, so it is possible to see colours slightly different from the original.

Before placing an order, please carefully check the product specification on site. You will find all necessary information on the product description page. If you need any other further information, please do not hesitate to contact us at contact@undress.ro

The personal data collected through the order form is used & processed only for delivery purposes.

Termeni si conditii

Politica de retur

Atunci cand plasati o comanda pe undress.ro, sunteti bineveniti sa se returnati orice produs, cu conditia sa le returnati in termen de 10 zile de la livrare.

OG130 / 2000: “Consumatorul trebuie sa notifice in scris dreptul de a renunta la achizitionarea fara penalitati si fara a da nici un motiv, in termen de 10 zile de la primirea produsului. Consumatorul are dreptul de a anula contractul la distanta in termen de 10 zile, fara penalitati si fara invocarea vreunui motiv. Singurul cost pentru consumator este de returnare a bunurilor “

In primele 3 zile lucratoare de la primirea produsului va trebui sa trimiteti un e-mail la contact@undress.ro cu subiectul “Retur [numele si numarul comenzii]” si in urmatoarele 7 trebuie sa ne trimiteti coletul (adresa de livrare o veti primi prin e-mail). Coletul trebuie sa ajunga la noi prin orice serviciu de curierat door to door.  In acest fel, ne asiguram ca pachetul ajunge la noi in termen de 10 zile. Va rugam sa precizati numarul de telefon si adresa de livrare unde a fost livrat produsul, precum si numarul de cont bancar in cazul in care ar trebui sa ne intoarcem banii pentru tine. Vom face plata prin transfer bancar in contul desemnat de dvs. in termen de 10 zile.

Articole trebuie returnate, neutilizate si cu toate etichetele  inca atasate. Cutiile in care sunt livrate sunt considerate a fi o parte a produsului si trebuie returnate. Acest lucru este necesar, pentru a se asigura ca produsul ajunge inapoi la noi intr-o stare adecvata si intacte. Coletele deteriorate nu vor fi acceptate si vor fi trimise inapoi expeditorului si/sau returul va fi refuzat.

Taxele de returnare (costul transportului) sunt responsabilitatea dumneavoastra.

Nu acceptam colete cu plata ramburs.

Atunci cand comandati un produs facut exact pe masurile dumneavoastra  produsul nu mai poate fi returnat.

In cazul in care v-am trimis un produs diferit de cel comandat, il puteti returna fara nici un cost suplimentar. Vom suporta toate costurile de transport si va va trimite produsul solicitat de indata ce vom primi pachetul.

Aceste politici de returnare nu afecteaza in nici un fel drepturile dumneavoastra stabilite de legea aplicabila.

Culorile produselor

Desi, facem toate eforturile pentru a afisa produsele in culorile lor originale, nu putem garanta ca culorile de pe site vor fi si cele primite de dumneavoastra. Acest lucru depinde de setarile de culoare ale calculatorului si a monitorului, astfel incat este posibil sa vedeti culori usor diferite de cele originale.

Inainte de a plasa o comanda, va rugam sa verificati cu atentie specificatiile produsului pe site. Aici veti gasi toate informatiile necesare, in pagina aferenta fiecarui produs. In cazul in care aveti nevoie de orice alte informatii suplimentare, va rugam sa nu ezitati sa ne contactati la contact@undress.ro

Datele cu caracter personal colectate prin formularul de comanda sunt utilizate doar pentru executarea contractului, adica livrarea produselor comandate.


CIF: 33563779
Funigeilor 32-36/ Bucharest
Capital social: 200 lei